When does the backerkit surveys lock?
You have until the end of August to complete your surveys.
Last updated: June 25, 2020 11:44
If I add some addon items, is shipping included as part of my original pledge?
Yes! You have already paid for shipping for your books, why should you have to pay again? If the shipping costs increase due to addon items such as additional books, I will cover the extra costs.
Last updated: June 25, 2020 11:46
I've moved! Can I amend my address?
Yes! You can amend your address at any point through backerkit. However, your address will become locked in November as this nears the shipping time.
Last updated: June 25, 2020 11:47
I pledged for a digital copy of the book but really want a hardback, can I change my pledge?
Yes, before you answer the questions in your survey, you will have the option to upgrade your pledge to get a physical copy of the book.
Last updated: June 25, 2020 11:49
When will I be billed for any addons I may choose?
September 1st. Up until this point you can add and remove any addons you may want, but once September rolls around, your payment method will be billed for any outstanding balance in your Backerkit account.
Last updated: June 25, 2020 11:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.